POSITION SUMMARY
The Client Manager is responsible to maintain constant communication with clients, developing business growth,  minimizing churn, ensuring excellent customer service and client satisfaction. Also manage client relationships, develop account plans, and deliver proposals / Demonstrations in order to best explain the NFTpay platform and use cases. Knowledge in the Web 3.0 environment is required along with previous client management experience. You also must have a passion for NFT’s in particular as you will be responsible for demonstrating our platform and strategizing with large / prominent clients in the space.

ABOUT YOUR COMPANY
NFTpay is bringing a billion people into Web3 and NFTs. NFTpay is empowering people to buy, sell and hold NFTs in a fast, safe, and easy way.
We are seeking an experienced Client Manager with experience in web3 to join our expanding team and help make this mission possible! The ideal candidate has administration experience working closely with an executive, is detail oriented and passionate about the web3 space!
This is an amazing chance to work with a fast-growing company at the intersection of NFTs and tech. You will see the insides of building blockchain technologies, creating innovative products for the NFT world, and launching NFT projects. You will be on the cutting edge of a major transformation of the Internet and we’re looking for the right person who sees this opportunity as the chance to be on the ground floor of something big.

What you will do

• Constantly communicate with clients to ensure a positive experience and continuous business growth
• Implement, design and execute programs to develop client retention & reduce churn
• Develop strategies to increase the number of clients (ex. Referrals campaign)
• Attend needs and/or questions clients might present
• Address customers’ concerns in a timely manner
• Encourage customer feedback
• Manage challenging situations that may affect customers
• Identify customers’ needs and wants
• Build long-term relationships with key clients
• Collaborate with internal teams
• Assist customers with their purchasing decisions
• Travel locally and nationally to meet potential and existing clients
• Stay on top of the latest industry trends
• Pass leads to the sales and marketing team
• Carry out customer satisfaction surveys
• Write and submit reports to the client director and senior management
• Demonstrate the NFTpay platforms ability and use cases while supporting the clients and prospects through the discovery phase of our fulfillment process.

Key Competencies

• Web3 proficiency
• Hands-on experience with CRM platforms
• Strong project management skills
• Excellent communication and negotiation skills
• Interpersonal skills
• Ability to build relationships with clients
• Creativity and innovation skills
• An organized approach to work
• Attention to details
• Patience
• Problem-solving aptitude
• A customer-oriented mindset
• Ability to work in a fast-paced environment
• Strong work ethic

Qualifications

• 3+ years prior experience in customer facing roles
• Proven experience in a leadership role is required
• Proven experience in the web3 industry
• Proficient NFT knowledge
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem solving skills and the ability to make sound judgment calls
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new software quickly
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
• Ability to speak a second language is an asset